Order Withdrawal & Cancellation Request

Please fill out the form below to request a cancellation or withdrawal of your order.

Submit your request below. Our team will process it promptly and keep you updated at every step.

✅

Before Shipment

Cancel before your order leaves our facility — 100% free. Full refund to your original payment method.

🚚

After Shipment

A cancellation fee + actual shipping cost will be deducted. Remaining balance refunded once the package is returned to us.

Full Name *

Email Address *

Phone Number *

Country *

Order Number *

Order Date *

Items to Cancel *

Order Status *

Reason for Cancellation *

Additional Details

Preferred Refund Method *

I confirm the information above is accurate and I have read the Order Cancellation & Withdrawal Policy. I understand that if my order has already shipped, a cancellation fee and shipping cost will be deducted from my refund. Questions? Email us at info@twistedlily.in

Processing Time: Requests are processed within 1–2 business days. Refunds take 5–10 business days depending on your bank.

Request Submitted Successfully

Thank you for submitting your cancellation request. We will process it within 1-2 business days and contact you via email.

Submission Error

There was an error submitting your request. Please try again or contact us directly at info@twistedlily.in

Our Story: From the Streets of Delhi to the World

Twistedlily was born in 2017 amidst the vibrant, aromatic chaos of Paharganj, Delhi. What started as a small passion project in the narrow streets of one of India’s most historic trading hubs began with a simple mission: to capture the pure, timeless essence of Indian botanicals and share them with the modern world.

In those early days, we spent our time sourcing the finest ingredients and hand-blending oils for local travelers and fragrance lovers who walked past our small shop.

Growth & Evolution

As our reputation for quality grew, so did our vision. To better serve our growing community and professionalize our operations, we officially registered and moved our headquarters to Uttar Pradesh in 2022. This move allowed us to scale our craft while maintaining the artisan soul that started in Paharganj.

Twistedlily Today

Today, we operate from our modern facility in Noida, where every bottle is still hand-poured with the same dedication we had on day one. We have evolved from a local street-side secret into a global boutique, shipping our handcrafted perfume oils, essential oils, and solid perfumes to customers across North America, Europe, and Asia.

Our Philosophy

We believe that fragrance is a personal journey. By removing alcohol and focusing on pure, oil-based concentrations, we provide a scent experience that is longer-lasting, skin-friendly, and deeply rooted in Indian heritage.

Thank you for being part of our story. From the heart of India to your doorstep, we invite you to experience Twistedlily.

🏛️ Verified Excellence Since 2022

Twistedlily (India) is a fully licensed, government-recognized fragrance house. For over 4 years, we have been committed to the art of traditional Indian perfumery and legal transparency.