Pure Frankincense Resin “Crystals”

Frankincense resin, also known as olibanum, is an aromatic resin obtained from the Boswellia tree. It has been used for centuries in religious ceremonies, as incense, and for its medicinal properties. When burned, frankincense gives off a sweet and woody scent that is believed to have calming and grounding effects. It is also used in aromatherapy for its ability to promote relaxation and reduce stress. Additionally, frankincense resin has been used in traditional medicine for its anti-inflammatory and anti-microbial properties.

Shipping & Returns Policy

🚚 Free Shipping

• Enjoy free shipping on all prepaid orders across India.
• COD (Cash on Delivery) is currently unavailable.

⏳ Processing & Delivery

• Dispatch Time: Orders ship within 2 business days.
• Delivery Time: 3–9 working days, depending on your location.

📦 Order Tracking

• You’ll receive a tracking number via email once your order ships.

🔄 Returns Policy

• No Returns: Once an order is placed and shipped, we do not accept returns
• No Exchanges: Unfortunately, we can’t process exchanges at this time.
• Contact Us: For help, email customersupport@twistedlily.in.

COUNTRIES WE SHIP TO
USA, Europe, Australia, New Zealand, UAE, Japan, China, South-east Asia.

Shipping Charges

• Calculated automatically at checkout based on package weight.
• Minimum Order Requirement: Your cart must total at least $29.56 to proceed with checkout.
• Need help? Contact us at: customersupport@twistedlily.in if you encounter any issues!

Customs & Import Duties

• Responsibility: The customer is responsible for any import duties/taxes imposed by their country.
• Check your local regulations to estimate potential fees.

Order Tracking

• A tracking number will be emailed as soon as your order ships.

Returns & Exchanges

• Policy: No returns/exchanges for international orders due to logistical constraints.
• Exception: If your item arrives damaged, we’ll replace it (please contact us with proof).

Questions? Reach out—we’re happy to assist!

1. Minimum Order Quantity (MOQ)

• India: ₹5,000 or 10+ units (varies by product).
• International: $100 or 20+ units (product-dependent).
• Custom MOQ? Contact sales@twistedlily.in

2. Pricing & Discounts

• Volume discounts apply (higher savings for larger orders).
• International customers: Request a quote for landed cost (including duties).

3. Payment Terms

• India: 50% advance, 50% before dispatch (UPI/net banking).
• International: 100% advance via PayPal/Wire Transfer.

4. Shipping & Delivery

• India:
• International:

5. Cancellations & Returns

• Strict no-cancellation/no-return policy post-confirmation.
• Exceptions: Damaged items (report within 48 hours with proof).

6. Customization

• Private labeling, custom packaging, or formulation tweaks available.
• Share requirements before order confirmation.

For Bulk Inquiries:
📧 Email: sales@twistedlily.in or bulkinquiry@twistedlily.in
🌐 WhatsApp: [+919205862717]