Privacy Policy

    At Twistedlily, we are committed to protecting the privacy and security of our global customers. This policy outlines how we collect, use, and safeguard your information when you visit our store and purchase our products.

    1. Information We Collect

    When you make a purchase or attempt to make a purchase through www.twistedlily.in, we collect certain information from you, including:

    • Contact Information: Name, email address, and phone number (required for international shipping updates).

    • Shipping Information: Shipping address and billing address.

    • Payment Information: Payment details are processed securely through Razorpay. We do not store your credit card or bank details on our servers.

    • Device Information: We automatically collect certain information about your device, including your IP address, time zone, and cookies installed on your device.

    2. How We Use Your Information

    We use the information we collect to:

    • Fulfill Orders: Process payments, arrange for shipping (via India Post/EMS), and provide you with invoices and order confirmations.

    • Communication: Update you on your shipment’s progress and respond to your inquiries.

    • Fraud Prevention: Screen our orders for potential risk or fraud.

    • Legal Compliance: Meet tax and export/import regulations for countries like the USA, UK, and EU.

    3. Sharing Your Information

    We share your Personal Information only with third parties that help us provide our services:

    • Shopify: To power our online store.

    • Razorpay: To process your international payments securely.

    • Postal Services (India Post/EMS): To deliver your products to your doorstep in countries like Japan, Germany, Israel, and the USA.

    • Legal & Safety Obligations: We may share your information only when absolutely necessary to comply with applicable laws, to protect the rights and safety of Twistedlily and our customers, or to prevent fraudulent transactions. This ensures a secure shopping environment for everyone in our global community.

    4. International Data Transfers (GDPR & UK GDPR)

    For our customers in the UK, European Union, and Switzerland: Please note that your information will be transferred outside of Europe to our headquarters in Noida, India. We ensure that your data is protected with the same level of security required by international law.

    5. Your Rights

    Depending on where you live (such as the EU/UK), you have the right to:

    • Access the personal information we hold about you.

    • Ask that your personal information be corrected, updated, or deleted.

    • Opt-out of any marketing emails at any time.

    6. Data Retention

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    7. Changes

    We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

    8. Contact Us

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@twistedlily.in.