We accept all the popular payment methods such as Visa, MasterCard, Discover, Amazon Pay, UPI, RuPay, American Express and Google Pay.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery (Domestic and International)
Refund & Exchange
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund. you can contact us at customersupport@twistedlily.in
What is the estimated delivery time for domestic orders?
Estimated delivery times for domestic orders typically range from 1 to 7 business days, depending on the shipping method and distance.
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders within India.
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will apply based on your delivery location.
What countries do you ship to?
COUNTRIES WE SHIP TO
USA, Europe, Australia, New Zealand, UAE, Japan, China, South-east Asia.
What shipping methods are available for international orders?
Common shipping methods for international orders include standard postal services, express couriers (We generally ship through DHL, BlueDart, India Post, Delhivery, and Amazon, FedEx), freight shipping, and economy shipping options.
Are there any additional customs or import duties for international shipments?
Yes, international shipments may incur additional customs or import duties, which vary by country based on the product's value, type, and origin.
How long does international shipping take?
International shipping typically takes anywhere from a few days to several weeks, depending on the destination, shipping method, and customs processing.
Can I track my international order?
Yes, you can usually track your international order using the tracking number provided by us or our shipping partner. Check on our website or the carrier's website for updates.
How can I contact customer service for international shipping inquiries?
To contact customer service for international shipping inquiries, visit our website and check the "Contact Us" section for options like phone numbers, email addresses (customersupport@twistedlily.in or info@twistedlily.in), live chat, or social media channels.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, TWISTEDLILY is not liable for any associated losses or damages, including indirect or consequential damages.
What is your Refund & Exchange Policy?
Return Policy
Returns Accepted for 7 Days
We want you to be delighted with your purchase! If you are not completely satisfied, you may return your item within 7 days of receiving it. unfortunately, we can’t offer you an exchange.
- Customer Responsible for Return Shipping: Please note that you will need to cover the cost of return shipping.
- Restocking Fee: A 5% restocking fee will be applied to all returns.
- Final Sale Items: Please be aware that certain items are marked as final sale and cannot be returned. This includes 82 products and 43 variants. Please check the product description for details.
For any questions or assistance regarding your return, please contact our customer service team customersupport@twistedlily.in
Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.
To start a return, you can contact us at customersupport@twistedlily.in . Please note that returns will need to be sent to the following address: TWISTEDLILY, Office No. Z-53-B, First Floor, Near-Gurudwara, Vyapar Marg, Sector-12, Gautam Buddha Nagar, 201301 Noida, Uttar Pradesh, India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@twistedlily.in
How do I track my Refund?
Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.
To start a return, you can contact us at customersupport@twistedlily.in.
How long does it take to get the Refund?
Once we receive your return, please allow us 10 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@twistedlily.in.
Orders
What are my payment options?
We accept all the popular payment methods such as Visa, MasterCard, Discover, Amazon Pay, UPI, RuPay, American Express and Google Pay.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund. you can contact us at customersupport@twistedlily.in
Shipping & Delivery (Domestic and International)
What is the estimated delivery time for domestic orders?
Estimated delivery times for domestic orders typically range from 1 to 7 business days, depending on the shipping method and distance.
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders within India.
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will apply based on your delivery location.
What countries do you ship to?
COUNTRIES WE SHIP TO
USA, Europe, Australia, New Zealand, UAE, Japan, China, South-east Asia.
What shipping methods are available for international orders?
Common shipping methods for international orders include standard postal services, express couriers (We generally ship through DHL, BlueDart, India Post, Delhivery, and Amazon, FedEx), freight shipping, and economy shipping options.
Are there any additional customs or import duties for international shipments?
Yes, international shipments may incur additional customs or import duties, which vary by country based on the product's value, type, and origin.
How long does international shipping take?
International shipping typically takes anywhere from a few days to several weeks, depending on the destination, shipping method, and customs processing.
Can I track my international order?
Yes, you can usually track your international order using the tracking number provided by us or our shipping partner. Check on our website or the carrier's website for updates.
How can I contact customer service for international shipping inquiries?
To contact customer service for international shipping inquiries, visit our website and check the "Contact Us" section for options like phone numbers, email addresses (customersupport@twistedlily.in or info@twistedlily.in), live chat, or social media channels.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, TWISTEDLILY is not liable for any associated losses or damages, including indirect or consequential damages.
Refund & Exchange
What is your Refund & Exchange Policy?
Return Policy
Returns Accepted for 7 Days
We want you to be delighted with your purchase! If you are not completely satisfied, you may return your item within 7 days of receiving it. unfortunately, we can’t offer you an exchange.
- Customer Responsible for Return Shipping: Please note that you will need to cover the cost of return shipping.
- Restocking Fee: A 5% restocking fee will be applied to all returns.
- Final Sale Items: Please be aware that certain items are marked as final sale and cannot be returned. This includes 82 products and 43 variants. Please check the product description for details.
For any questions or assistance regarding your return, please contact our customer service team customersupport@twistedlily.in
Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.
To start a return, you can contact us at customersupport@twistedlily.in . Please note that returns will need to be sent to the following address: TWISTEDLILY, Office No. Z-53-B, First Floor, Near-Gurudwara, Vyapar Marg, Sector-12, Gautam Buddha Nagar, 201301 Noida, Uttar Pradesh, India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@twistedlily.in
How do I track my Refund?
Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.
To start a return, you can contact us at customersupport@twistedlily.in.
How long does it take to get the Refund?
Once we receive your return, please allow us 10 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@twistedlily.in.