We accept all the popular payment methods such as Visa, MasterCard, Discover, Amazon Pay, UPI, RuPay, American Express and Google Pay.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Refund & Exchange
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund. you can contact us at customersupport@twistedlily.in
How long does the delivery take?
Domestic orders are usually shipped and delivered within 2 to 5 business days. International shipping may take 10 to 20 days.
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders within India. For overseas orders, shipping fees will be applied.
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
What is your Refund & Exchange Policy?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Unfortunately, we can’t offer you an exchange
How do I track my Refund?
Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.
To start a return, you can contact us at customersupport@twistedlily.in.
How long does it take to get the Refund?
Once we receive your return, please allow us 10 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@twistedlily.in.
Orders
What are my payment options?
We accept all the popular payment methods such as Visa, MasterCard, Discover, Amazon Pay, UPI, RuPay, American Express and Google Pay.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund. you can contact us at customersupport@twistedlily.in
Shipping & Delivery
How long does the delivery take?
Domestic orders are usually shipped and delivered within 2 to 5 business days. International shipping may take 10 to 20 days.
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders within India. For overseas orders, shipping fees will be applied.
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
Refund & Exchange
What is your Refund & Exchange Policy?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Unfortunately, we can’t offer you an exchange
How do I track my Refund?
Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.
To start a return, you can contact us at customersupport@twistedlily.in.
How long does it take to get the Refund?
Once we receive your return, please allow us 10 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@twistedlily.in.