Shipping policy

Delivery and Shipping Policy

Although packing is done under strict supervision, we are not responsible for any breakage, loss, or theft while in transit. Our Liability ceases after handling the parcel to the courier. 

We dispatch all of our of orders with in 24 hours of receiving the order. All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number. We generally ship through DHL, BlueDart, India Post, Delhivery, and Shadowfax, Logistics wherever possible or will use other reputed courier service providers. Depending on the geographic location of the customer it takes about 5 to 15 working days to deliver the product to the customer door.

For International Orders

1) To Order in USA & CANADA: Please Visit 

2) Rest Country Shipping Rate List: Click Here

Object to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Important Note: Import Regulation varying Depends on Individual Country's Import Laws. Customer Will be Responsible for Import Customs Clearance Process in their Country. TWISTEDLILY can provide you with supporting documents for clearance process.
However we will not be able to handle the import clearance process on your behalf. If you have any questions regarding this please contact our support team.

Under no circumstances whatsoever shall TWISTEDLILY be liable for any loss or damages whatsoever including, without limiting, any indirect, special, incidental, consequential, or other damages that result from the use of or inability to use the products/services offered on the site.

How do I cancel an order on TWISTEDLILY website?

If unfortunately, you have to cancel an order, please do so at the earliest by emailing us at customersupport@twistedlily.in

For outright cancellations by you:

-     If you cancel your order before your order has been shipped, we will arrange to refund the full amount back to the original mode of payment.

If the cancellation is after your product has been shipped:

-    There will be no refund.

Frequently Asked Questions

Q: Why Shipping Charges (40 INR Standard Shipping or 80 INR For Express Shipping) are added, Even my order above 199 INR TO 499 INR  in India?

• Step 1: By Default, Standard Shipping Price is selected in Payment Option.

Please note that:  There are 2 different standard shipping rates available on our online store. We apologize for any confusion this may cause and kindly ask you to keep this in mind when placing your order.