Sample Order Inquiry
Please review the following terms and conditions for ordering samples:
1. Sample Size: Our samples are available in two sizes - 10 ml and 15 ml. These sizes are specifically designed for customers who require smaller quantities (1 kg to 5 kg) or for customers who regularly order larger quantities (20 kg to 30 kg) of our products.
2. Eligibility: The sample size option is only available to customers who fall within the above-stated quantity ranges. If you require quantities outside of these ranges, our standard packaging sizes will be applicable.
3. Purpose: Samples are intended for evaluation and testing purposes only. They are not intended for resale or commercial use.
4. Limitations: We strictly limit the number of samples a customer can order. This is to ensure that our samples are available for a wider range of customers and to prevent misuse of our free sample service.
5. Availability: Sample sizes are subject to availability. In the rare case that a particular sample size is out of stock, we will inform you as soon as possible and provide an estimated restock date.
6. Shipping: Customers are responsible for the shipping costs associated with sample orders. We ship samples through reliable courier services to ensure prompt and secure delivery.
7. Reorder: If you wish to reorder the same sample size or larger quantities of our products on a regular basis, please contact our sales team for further assistance. We can provide you with customized pricing and options for your specific needs.
8. Returns: Samples are non-returnable and non-refundable. However, if you encounter any issues or concerns with the quality or condition of the samples upon delivery, please contact our customer service team customersupport@twistedlily.in, and we will do our best to resolve the matter.
9. Confidentiality: As our valued customer, we respect your privacy and confidentiality. Any information provided while ordering samples or during subsequent business transactions will be kept strictly confidential and will not be shared with third parties without prior consent.
10. Terms and Conditions: By ordering samples from us, you agree to abide by these terms and conditions. We reserve the right to make changes or modifications to these terms and conditions at any time, and it is your responsibility to review them periodically.
If you have any further questions or require clarification on any of the above terms and conditions, please do not hesitate to contact our customer service team. We are here to assist you.