At Twistedlily, we bring the essence of premium Indian perfumery to the world. We specialize in secure, international delivery of our alcohol-free perfume oils, essential oils, and solid perfumes to a global clientele.

1. Service Coverage

We provide dedicated shipping services to the following regions:

• Europe: United Kingdom, Germany, France, Italy, Spain, Denmark, Switzerland.

• North America: United States, Canada.

• Middle East: Israel.

• Asia & SE Asia: Japan, Thailand, Malaysia, Singapore, Vietnam.

2. Shipping Rates & Delivery Estimates

All international orders are dispatched via Priority International Speed Post (EMS) or specialized international couriers to ensure speed and safety.

3. Order Processing

• Handling Time: Orders are prepared and packed within 2–4 business days.

• Export-Grade Packaging: Our oils are double-sealed and protected with shock-absorbent materials to withstand long-distance transit and temperature changes.

4. Tracking & Notifications

• Once your order is dispatched, you will receive a Global Tracking Number via email.

• Milestone Tracking: You can track your package through the initial transit and upon arrival in your destination country via your national postal service (e.g., USPS for USA, Royal Mail for UK, Japan Post for Japan).

5. Customs, Duties & Import VAT

• As an international boutique, we ship our products DDU (Delivered Duty Unpaid).

• Depending on your country's regulations (specifically in the EU, UK, and Israel), your local customs office may charge import VAT or handling fees. These charges are the responsibility of the recipient and are collected by the local postal service at the time of delivery.

6. Important Shipping Notes

• Correct Information: Please ensure your Mobile Number and Email are correct at checkout. Most international postal services will contact you via SMS to coordinate delivery or pickup.

• Address Accuracy: We cannot redirect packages once they have left our international sorting hub in India.