Order Withdrawal & Cancellation Request

Please fill out the form below to request a cancellation or withdrawal of your order.

✅

Before Shipment

Cancel before your order leaves our facility — 100% free. Full refund to your original payment method.

🚚

After Shipment

A cancellation fee + actual shipping cost will be deducted. Remaining balance refunded once the package is returned to us.

Full name *

Email address *

Order number *

Phone number *

Reason for cancellation *

Preferred refund method *

Additional details

I confirm the information above is accurate and I have read the Order Cancellation & Withdrawal Policy. I understand that if my order has already shipped, a cancellation fee and shipping cost will be deducted from my refund. Questions? Email us at info@twistedlily.in

Processing Time: Requests are processed within 1–2 business days. Refunds take 5–10 business days depending on your bank.

🚨 IMPORTANT SERVICE NOTICE:

Please note that online checkout and sales functionality on TWISTEDLILY will be temporarily paused starting September 5th for scheduled website maintenance and operational updates.

Purchases: New orders must be placed on or before September 4th. Checkout functionality will be temporarily disabled starting September 5th.
Service Availability: The website remains accessible for browsing products and reviewing information.
Existing Contracts & Orders: All orders placed prior to September 5th will be fulfilled according to these Terms of Service. Customer support remains active at info@twistedlily.in.

We appreciate your patience and understanding.