Order Withdrawal & Cancellation Request

Please fill out the form below to request a cancellation or withdrawal of your order.

✅

Before Shipment

Cancel before your order leaves our facility — 100% free. Full refund to your original payment method.

🚚

After Shipment

A cancellation fee + actual shipping cost will be deducted. Remaining balance refunded once the package is returned to us.

Full name *

Email address *

Order number *

Phone number *

Reason for cancellation *

Preferred refund method *

Additional details

I confirm the information above is accurate and I have read the Order Cancellation & Withdrawal Policy. I understand that if my order has already shipped, a cancellation fee and shipping cost will be deducted from my refund. Questions? Email us at info@twistedlily.in

Processing Time: Requests are processed within 1–2 business days. Refunds take 5–10 business days depending on your bank.

🚨 IMPORTANT SERVICE NOTICE:

Please note that our online checkout and order fulfillment will be temporarily paused starting September 5th for scheduled store maintenance and system upgrades.

New Orders: Must be placed on or before September 4th.
Existing Orders: All orders placed prior to September 5th will be processed, packed, and dispatched according to our regular handling times without delay.
Browsing: Our catalog remains open for browsing during this period.

We will update this page as soon as full checkout service is restored. Thank you for your patience and support!